World Wildlife Fund

Network Engineer (March 2018 - Present)
Jr. Network Engineer (Sept. 2014 - March 2018)

· Performs general maintenance and upgrades of infrastructure equipment, hardware and software. This includes developing and implementing best practices for support, routine maintenance, and proactively monitoring systems.
· Provides technical support and troubleshoots infrastructure equipment when problems arise. Also provides tier 3 support to end users when requested by other Network Services staff
· Manage VMware 6.7 infrastructure
· Provide hardware/software maintenance and support for ESXi hosts
· Along with other Network Services staff, maintains a security strategy to reduce the risk of a security breach. Keep abreast of security technology on Microsoft server operating systems, firewalls, switches, routers, and email systems. Implement changes (in accordance with change management procedures) as requested by the IT Security Administrator.
· Maintain and support remote access solutions implemented at WWF US, including Citrix, VPN, and Outlook Web Access technologies.
· Serve as Project Manager for Network Services projects as directed by Director, Network Services.
· Project Lead for Citrix XenApp 7.15 implementation.
· Assisted in the installation of Checkpoint and Palo Alto Firewalls, their maintenance and configuration.
· Create accounts for and maintain Office 365 applications as well as monitor our Azure infrastructure, including deploying multi factor authentication, and Microsoft Intune.
· Work with Director, Network Services to develop a strategy to effectively manage technical infrastructure at WWF US Headquarters. This includes working with business partners and other vendors such as Apple, Dell, Microsoft, and others to establish relationships.
· Assists in the administration of user access and privileges – via Active Directory - to applications and systems, ensuring that access requests are properly authorized, appropriately documented, and accurately fulfilled.
· Troubleshoots user access issues, including determining cause and implementing resolution.

University of Maryland Global College

Adjunct Instructor

Adjunt Instructor in the Computer Networks and Security department. The courses taught include:
CMIT 369 (Installing and Configuraing Windows Server 2012/2016)
CMIT 350 (Interconnecting Cisco Devices)
CMIT 495 (Capstone)

Cultural Vistas

Systems Administrator

Supported and maintainted servers, workstations, and networking equipment for 2 offices located in Maryland DC, as well as performed standard troubleshooting for offices in New York.